Handling Violence and Aggression | Level 2 | Online Training Course | CPDUK Accredited | Instant Course Access | Includes Assessment & Certificate | Instant Certificate Download.
Welcome to our online Handling Violence and Aggression training course for front-line healthcare and social care providers. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).
Health and social care services must provide a safe and secure environment for patients/service users, members of staff and visitors. Violent or abusive behaviour must not be tolerated, and decisive action should be taken to protect staff, patients/service users and visitors.
Ideally, no-one should face aggression or violence in the workplace, but in reality, many people do. For some, it will be an occasional hazard they face, while for others, it can be a more or less daily occurrence.
Certificate duration: 2 years
Entry requirements: No entry restrictions
Recommended prerequisites: N/A
Assessment type: End of course assessment
Assessment pass mark – 80% needed to pass and gain a CPD certificate
Cost(s) of assessment and certification – All costs included in the course price
Awarding/Accrediting body – CPD Certification Service (CPDUK)
Who is the course for?
This Handling Violence and Aggression e-learning course should be completed by those who work in health and social care services, including:
- NHS medical, nursing, AHP and care staff,
- Locum doctors and nurses,
- Locum allied health professionals (AHPs),
- Agency nurses,
- Agency workers,
- Healthcare Assistants (HCAs),
- Support workers,
- Care assistants, and
- Community services.
What is covered in this course?
This Handling Violence and Aggression training e-learning course covers the following:
- An introduction to the management of aggression and violence in the workplace,
- Definition of aggression,
- The primary forms of aggression,
- The purposes of aggression,
- The main types of aggression,
- Factors that can influence aggression,
- Definition of violence,
- Who is at risk of workplace violence,
- Should violence and aggression concern you,
- What the law says about violence and aggression in the workplace,
- Effective management of violence and aggression in work settings,
- Stages of handling aggression and violence in the workplace, and
- Why it is essential to support the victims of workplace aggression and violence.
The aim of this online Handling Violence and Aggression training course is to detail the unacceptable behaviours and the range of remedies available in the face of such behaviour.
On completion of this Handling Violence and Aggression online training course, the learner will be able to:
- Define aggression and violence,
- Know the types of aggression and violent behaviour,
- Legislation and regulations relating to workplace violence and aggression,
- Know how to identify and manage risks,
- Know what to do if you experience aggression and violence, and
- Know the proven techniques to handle aggression and violence in the workplace.
Why is this online Handling Violence and Aggression training course relevant?
NHS Trusts and other providers of healthcare and social care services must provide a safe and secure environment for patients/service users, members of staff and visitors. Violent or abusive behaviour must not be tolerated, and decisive action should be taken to protect staff, patients/service users and visitors.
Ideally, no-one should face aggression or violence in the workplace, but in reality, many people do. For some, it will be an occasional hazard they face, while for others, it can be a more or less daily occurrence. Regardless of the frequency with which the issues arise, we all have to take the necessary safeguards to minimise the:
- likelihood of problems arising,
- risks involved when they do occur, and
- potentially very negative impact on us.
There are no guarantees that aggression and violence will not occur, but there are steps we can take to reduce the chances. Having a sense of control can also help to make dealing with the risks a less stressful experience than it might otherwise turn out to be. What is perhaps the most dangerous approach to take is to assume that ‘it will never happen to me’. We owe it to ourselves and to each other as colleagues to do whatever we reasonably can to keep the risks to a minimum and to be as prepared as we reasonably can for all the possible eventualities.